Shipping policy

Thank you for shopping at Soofees! We are committed to providing you with the best service and a smooth shopping experience. Below is our shipping policy, designed to help you understand our delivery process.

1. Shipping Locations

We currently offer shipping across Canada. Whether you're located in Vancouver, Toronto, Montreal, or anywhere in between, we've got you covered!

2. Shipping Timeframe

All orders are processed within 1-2 business days. You can expect your order to be delivered within 3-5 business days after shipment. Please note that shipping times may vary depending on your location.

3. Shipping Costs

Shipping is calculated at checkout based on the weight and delivery destination of your order. We aim to offer affordable and transparent pricing for all our customers.

4. Order Processing

Once your order is placed, we will begin processing it immediately. You will receive a confirmation email with your order details and tracking number once your order has been shipped. If you have any questions about your order during the processing stage, feel free to reach out to our customer service team at hello@soofeesfriends.ca

5. Delivery Service

We work with trusted delivery partners to ensure your order arrives safely and on time. All shipments will be made via Canada Post or a reliable courier service, depending on the size and destination of your order.

6. Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate and complete. Soofees is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at hello@soofeesfriends.ca. We will work with you and our shipping partners to resolve the issue promptly.

8. Order Tracking

Once your order has shipped, we will provide you with a tracking number. You can use this to track your package online.